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Frequently Asked Questions
About Us
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Whether you own a short-term vacation rental or a long-term investment property, our comprehensive suite of services ensures that your property operates smoothly, remains well-maintained, and delivers strong returns.
Our mission is simple: to make property management stress-free and highly rewarding for our clients.
We combine industry expertise with a hands-on approach to deliver tailored solutions that meet the unique needs of every property owner. From managing rentals to executing flawless renovations, we offer every service you need to maximize the value of your property.
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A tailored approach
General
Questions
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What is Ora Living, and what services do you provide?
Ora Living is a premium property management company specializing in short-term, medium-term, and long-term rentals. We offer full-service property care, including cleaning, maintenance, furniture planning, sourcing, staging, and renovation management.
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How is Ora Living different from other property management companies?
Ora Living provides a turnkey approach, meaning we handle everything from guest management and maintenance to security, design, and revenue optimization. Our seamless vertical integration reduces costs and improves efficiency.
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Do you specialize in short-term, medium-term, or long-term rentals?
We manage all three types of rentals, tailoring our services based on your property, compliance, zoning and financial goals.
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What types of properties does Ora Living manage?
We manage buildings, hotels, condos, apartments, townhouses, single-family homes, villas and estates in prime locations.
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Where does Ora Living operate?
We operate in Canada, US, Latin America, Caribbeans, Europe, UK and Middle East and growing rental markets. Contact us for specific coverage.
A tailored approach
Property Management & Operations
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How does Ora Living handle property management for short-term rentals?
We list your property on over 30 platforms like Airbnb and VRBO then we:
- Provide initial assessment of the property
- Setup and optimize the property
- Stage and shoot the property (photos & videos)
- Incorporate the property within our tech stack
- List and distribute the property on all sales channels
- Manage incoming booking requests and communications
- Manage confirmed bookings
- Screen and vet all bookings
- Collect guest information, ID, selfie, rental agreement and deposit
- Manage pre-check-in, check-in, check outs
- Manage guest requests and communication
- Manage cleanings and maintenance
- Manage inventory and guest consumables
- Manage post booking communications and resolutions
- Manage property upkeep, exterior maintenance and amenity maintenance
- Provide monthly reports
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What services are included in full-service property management?
- Guest/tenant screening
- Leasing services
- Rental pricing optimization
- 24/7 maintenance support
- Property upkeep and exterior services
- Cleaning and laundry
- Smart security solutions
- Financial reporting
- Property inspections
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Do you handle tenant screening and lease agreements?
Yes, for medium- and long-term rentals, we conduct background checks, credit assessments, and employment verification before lease signing.
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Do you handle tenant screening and lease agreements?
Yes, for medium- and long-term rentals, we conduct background checks, credit assessments, and employment verification before lease signing.
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How do you ensure high occupancy rates for rentals?
We use dynamic pricing, professional staging, high-quality photos, and market analytics to maximize bookings.
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What is your process for handling guest or tenant complaints?
We offer 24/7 customer support to resolve any issues immediately.
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How do you manage rent collection and payments?
We use automated payment systems to collect rent and transfer payments to property owners.
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Do you handle security deposits and tenant damages?
Yes, we collect security deposits and perform move-in/move-out inspections to assess any damages.
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Can I still use my property for personal stays if it's under Ora Living management?
Yes! We can block off dates for personal use for short term and medium-term stays, ensuring it’s available when you need it. We cannot cancel, move or disrupt a confirmed reservation to accommodate an owner.
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Do you assist with licensing and permits for short-term rentals?
Yes, we assist the regulatory compliance to ensure your property meets local laws. The property owner is however responsible.
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How do you handle property keys and access control for guests and tenants?
We use smart locks and automated access control, eliminating key exchanges and enhancing security.
A tailored approach
Maintenance & Property Care
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What kind of maintenance services does Ora Living provide?
We handle routine maintenance, yearly touch ups, seasonal changeovers, emergency repairs, finishing, landscaping, snow removal, seasonal decorations, plumbing, electrical work, and HVAC servicing.
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How often is cleaning performed for short-term rental properties?
Cleaning and inspection is done after every guest checkout to ensure the highest standards.
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Do you provide laundry services for linens and towels?
Yes, we offer professional linen and towel cleaning services.
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What happens if my property needs urgent repairs?
We have a 24/7 emergency maintenance team ready to handle urgent issues.
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How do you handle pest control and seasonal property maintenance?
We schedule regular pest control and seasonal services such as winterization and lawn care.
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Can you coordinate with my preferred vendors for maintenance and repairs?
Yes, we can work with your trusted vendors or use our network of professionals.
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Do you offer landscaping and exterior maintenance?
Yes, we provide landscaping, seasonal decorations, snow removal, and exterior cleaning services.
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How do you ensure my property remains in top condition between guest stays?
We conduct detailed inspections, maintenance, touch ups and deep cleaning between stays.
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Can you help with home automation and smart home installations?
Yes, we install smart locks, thermostats, and security systems.
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Do you conduct regular inspections of the property?
Yes, we perform routine property inspections to maintain high standards.
A tailored approach
Furniture, Staging & Interior Design
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Do you provide furniture and decoration planning?
Yes, we offer interior design services, furniture selection, and decoration planning.
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Can Ora Living help furnish my rental property from scratch?
Yes! We handle furniture sourcing, delivery, and setup.
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Do you offer staging services for properties that are up for sale or rent?
Yes, our professional staging services help maximize rental or sale value.
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Can I choose my own furniture, or do you provide design recommendations?
We provide customized design recommendations and services. We accept and consider your input and budget.
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Do you handle renovations and refurbishing projects?
Yes, we offer project management for renovations and refurbishments based on best possible returns for your investment.
A tailored approach
Property Protection & Security
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Do you provide furniture and decoration planning?
Yes, we offer interior design services, furniture selection, and decoration planning.
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Can Ora Living help furnish my rental property from scratch?
Yes! We handle furniture sourcing, delivery, and setup.
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Do you offer staging services for properties that are up for sale or rent?
Yes, our professional staging services help maximize rental or sale value.
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Can I choose my own furniture, or do you provide design recommendations?
We provide customized design recommendations and services. We accept and consider your input and budget.
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Do you handle renovations and refurbishing projects?
Yes, we offer project management for renovations and refurbishments based on best possible returns for your investment.
A tailored approach
Financials & Pricing
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How much does Ora Living charge for property management services?
Pricing varies based on services and rental type. Contact us for a quote.
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Do you offer different service packages?
Yes, we provide flexible plans tailored to property owners’ needs.
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What are the costs associated with maintenance and repairs?
Costs depend on service needs, but we offer competitive rates and packages.
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Do you help optimize rental pricing to maximize revenue?
Yes! We use dynamic pricing algorithms to adjust rent based on demand.
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How do you track and report rental income and expenses?
We provide monthly and annual financial reports while also providing you with a real-time, 24/7 owner dashboard.
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Are there any hidden fees in your management services?
No! Our pricing is transparent with no hidden fees. Everything is disclosed prior to agreement signing and your package will be well detailed.
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How do you handle taxes and regulatory compliance for rental properties?
We provide guidance and resources for tax filings as well as for compliance and permits.
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Can I get a custom property management plan tailored to my needs?
Absolutely! We create custom solutions based on your goals.
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Can I cancel my contract with Ora Living if I decide to self-manage?
Yes, after the initial term, you can cancel with a 90-day notice. All confirmed bookings at that time must be honored.
A tailored approach
Getting Started with ŌRA Living
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What is the onboarding process like for new property owners?
We assess your property, sign agreements, and set up management.
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How quickly can you start managing my property?
We can begin within a few days to a few weeks, depending on the setup.
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What do I need to provide for Ora Living to manage my property?
Just basic property details, photos, current status, keys (access), and any special instructions.
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Who do I contact if I have additional questions or need support?
You can contact our support team anytime via phone or email.
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